Technical support supervisor in TRANZZO

July 29, 2024

Technical Support Supervisor

Kyiv

International payment platform Tranzzo is looking for a talented and progressive Technical Support Supervisor to join our team.

For more than 6 years, we have been creating a fintech product that enables businesses to accept payments online, Tranzzo solutions are used by such partners as Diya, U24, Concert UA, tickets.ua, Liki24 , Foxtrot, Insurance Arsenal, MyCredit, Varus, WOG and others.

We are a technical partner of the United24 fundraising platform and received the title of Best Payment Provider at the FinTech Awards 2024 ceremony.

With us you can:

🏋️ Influence product development and implement business ideas using the latest technologies and practices;

👨‍💻 To grow and develop in a friendly team and a pleasant atmosphere.

We invite those who are ready for the following duties:

🔸 Organization, management and control of the work of the technical support team;

🔸 Ensuring the fulfillment of service quality standards, work rules;

🔸 Participation in the development and implementation of the department's development strategy;

🔸 Participation in the selection of new employees, organization and control of their adaptation;

🔸 Solving complex cases and communicating with technical teams of customers to determine the best methods of connection;

🔸 Writing documentation and analyzing and testing new functionality;

🔸 Analytics and reporting on the results of the department's work.

You are our ideal candidate if you have:

🔹 Willingness and ability to organize the work of a team and be responsible for its results;

🔹 Virtuous experience of technical support for users;

🔹 Understanding of HTML, CSS, JS;

🔹 Experience with Rest API and Elasticsearch (Kibana);

🔹 Practical experience in error analysis using existing tools (Postman, Google Cloud Log);

🔹 Basic knowledge of basic modern information technologies;

🔹 Flexible mind, strategic thinking;

🔹 Willingness to make decisions and take responsibility as a leader and manager.

Will be a plus:

🔸 Experience in the Fintech field;

🔸 Practical experience of connecting payment gateways;

🔸 Writing technical documentation and maintaining space in Confluence.

☝️ Stability: we pay salaries in full and without delays. After the start of the full-scale war, not a single employee lost his job, including those who are on the front line defending Ukrainian lands;

🏝 Paid vacation and sick leave: every employee of our company has 24 days invacations for a year and is not obliged to provide certificates for receiving sick leave;

If you are looking for a place where you can grow and develop a progressive product in a great team, leave your resume 🚀