Technical support supervisor in TRANZZO

June 27, 2024

Technical Support Supervisor

Kyiv

International payment platform Tranzzo is looking for a talented and progressive Technical Support Supervisor to join our team.

For more than 6 years, we have been creating a fintech product that enables businesses to accept payments online, Tranzzo solutions are used by such partners as Diya, U24, Concert UA, tickets.ua, Liki24 , Foxtrot, Insurance Arsenal, MyCredit, Varus, WOG and others.

We are a technical partner of the United24 fundraising platform and received the Best Payment Provider title at the FinTech Awards 2024 ceremony.

With us, you will be able to:
🛒 Work in a product company and make decisions independently;
🏋️ Influence product development and implement business ideas using the latest technologies and practices;
👨‍💻 To grow and develop in a friendly team and a pleasant atmosphere.

We invite those who are ready for the following duties:
🔸 Organization, management and control of the work of the technical support team;
🔸 Ensuring the fulfillment of service quality standards, work rules;
🔸 Participation in the development and implementation of the department's development strategy;
🔸 Participation in the selection of new employees, organization and control of their adaptation;
🔸 Solving complex cases and communicating with customer technical teams to determine the best connection methods;
🔸 Writing documentation and analyzing and testing new functionality;
🔸 Analytics and reporting on department results.

You are our ideal candidate if you have:
🔹 Willingness and ability to organize the work of a team and be responsible for its results;
🔹 Virtuoso experience of technical support of users;
🔹 Understanding of HTML, CSS, JS;
🔹 Experience with Rest API and Elasticsearch (Kibana);
🔹 Practical experience in error analysis using existing tools (Postman, Google Cloud Log);
🔹 Basic knowledge of basic modern information technologies;
🔹 Flexible mind, strategic thinking;
🔹 Willingness to make decisions and take responsibility as a leader and manager.

Will be a plus:
🔸 Experience in the Fintech field;
🔸 Practical experience of connecting payment gateways;
🔸 Writing technical documentation and maintaining space in Confluence.

working day between 8 and 10 a.m. Kyiv time and finish accordingly;
🧑‍💻 We have a super comfortable office in Kyiv: with spacious offices, a large number of meeting rooms, relaxation areas, a kitchen and a shower, as well as a shelter in case of air alarms;
☝️ Stability: we pay salaries in full and without delays. After the start of the full-scale war, not a single employee lost his job, including those who are on the front line defending Ukrainian lands;
for work: macOS and we always go to a meeting with employees if it is necessary to choose equipment in accordance with wishes and work tasks.

If you are looking for a place where you can grow and develop a progressive product in a great team, leave your resume 🚀