Technical support supervisor in TRANZZO INC

International payment platform< span style="font-weight: 700; font-style: normal; text-decoration: none">Tranzzo is looking for talented and progressiveTechnical Support Supervisor to our team.

We have been creating a fintech product for more than 6 years enables businesses to accept payments online, Tranzzo solutions are used by such partners as Diya, U24, Concert UA, tickets.ua, Liki24, Foxtrot, Arsenal Strahuvaniya, MyCredit, Varus, WOG and others.

We are a technical partner of the United24 fundraising platform and received the Best Payment Provider title at the FinTech Awards 2024.< /p>

With us you can:
—Work in a food company and make decisions independently;
— Influence product development and implement business ideas using the latest technologies and practices;
—Grow and develop in a friendly team and a pleasant atmosphere.

We invite those who are ready for the following duties: 

• Organization, management and control of the work of the department team L3 support;

• Ensuring compliance with service quality standards, work rules;

• Participation in the development and implementation of the department's development strategy;

• Participation in the selection of new employees, organization and control of their adaptation;

• Resolving complex cases and communicating with customer technical teams to determine best connectivity methods;

• Writing documentation and analysis, etctesting of new functionality;

• Analytics and reporting on the results of the department's work.

You are our ideal candidate if:

• Willingness and ability to organize the team's work and take responsibility for its results;

• Virtuous technical support experience for users;< /p>

• Understanding HTML, CSS, JS;

• Rest experienceAPI and Elasticsearch (Kibana);

• < span style="font-style: normal; font-weight: 400">Practical experience of error analysis using existing tools (Postman, Google Cloud Log);

• Гin-depth knowledge of basic modern information technologies;

• Flexible mind, strategic thinking;

• < span style="font-style: normal; font-weight: 400">Willingness to make decisions and bear responsibility as a leader and manager.

Will be a plus:

• Experience in the Fintech field;

• < span style="font-style: normal; font-weight: 400">Practical experience of connecting payment gateways;

• Writing technical documentation and maintaining space in Confluence.

We create conditions in which our specialists are comfortable to work and achieve their goals:
—Flexible conditions of cooperation and convenient work schedule: start the working day between 8 and 10 a.m. Kyiv time and finish accordingly;
— We have a super comfortable office in Kyiv: with spacious offices, a large number of meeting rooms, relaxation areas, a kitchen and a shower, as well as an air raid shelter;
—Stability: we pay salaries in full and without delays. After the start of the full-scale war, not a single employee has lost his job, including those who defend Ukrainian lands at the front;
—Paid vacation and sick leave: each employee of our company has 24 days of vacation per year and is not required to provide certificates for receiving sick leave;
 —We provide convenient equipment for work: macOS and always go to a meeting with employees if it is necessary to choose equipment according to wishes and work tasks.

If you are looking for a place where you can grow and develop a progressive product in a cool team, leave your resume!