Technical support supervisor in TRANZZO INC

International payment platform< span style="font-weight: 700; font-style: normal; text-decoration: none">Tranzzo is looking for talented and progressiveTechnical Support Supervisor to our team.

For more than 6 years, we have been creating a fintech product that enables businesses to accept payments online, Tranzzo solutions are used by such partners as Diya, U24, Concert UA, tickets.ua, Liki24, Foxtrot, Arsenal Strahuvaniya, MyCredit, Varus, WOG and others.

We are a technical partner of the United24 fundraising platform and received the Best Payment Provider title at the FinTech Awards 2024.< /p>

With us you will be able to:
— Work in a food company and make decisions independently;
— Influence product development and implement business ideas using the latest technologies and practices;
— Grow and develop in a friendly team and a pleasant atmosphere.

We invite those who are ready for the following duties:
— Organization, management and control of the work of the department team L3 support;
— Ensuring the fulfillment of service quality standards, work rules;
— Participation in the development and implementation of the department's development strategy;
— Participation in the selection of new employees, organization and control of their adaptation;
— Solving complex cases and communicating with customer technical teams to determine best connectivity methods;
— Writing documentation and analysis and testing of new functionality;
— Analytics and reporting on the results of the department's work.

You are our ideal candidate if:
— Willingness and ability to organize the team's work and take responsibility for its results;
— A virtuoso technical support experience for users;
— UnderstandingHTML, CSS, JS;
— Experience with Rest API and Elasticsearch (Kibana);
— Practical experience in error analysis using available tools (Postman, Google Cloud Log);
— Basic knowledge of basic modern information technologies;
— Flexible mind, strategic thinking;
— Willingness to make decisions and take responsibility as a leader and manager.

Would be a plus:
— Experience in the Fintech field;
— Practical experience of connecting payment gateways;
— Writing technical documentation and managing space in Confluence.

We create conditions , in which our specialists can work comfortably and achieve their goals:
—Flexible conditions of cooperation and convenient work schedule: start the working day between 8 and 10 a.m. Kyiv time and finish accordingly;
— We have a super comfortable office in Kyiv: with spacious cubiclesoffices, a large number of meeting rooms, rest areas, a kitchen and a shower, as well as a shelter in case of air raids;
— < Strong>Stability: we pay salaries in full and without delays. After the start of the full-scale war, not a single employee has lost his job, including those who defend Ukrainian lands at the front;
—Paid vacation and sick leave: every employee of our company has 24 days of vacation per year and is not required to provide certificates for receiving sick leave;
 —We provide convenient equipment for work: macOS and always go to a meeting with employees if it is necessary to choose equipment according to wishes and work tasks.

If you are looking for a place where you can grow and develop a progressive product in a cool team, leave your resume!