Technical support specialist (with knowledge of the Spanish language) in 3Shape Ukraine

The 3Shape company specializes in the development of 3D scanners and software solutions that enable dental and hearing professionals to provide first-class services to a wide range of patients.

The story of 3Shape began in 2000. Today, we are the flagship of the dental industry and are proud of the success we have achieved over 25 years. 3Shape is headquartered in Copenhagen. Development teams work in Denmark, Ukraine and North Macedonia, and the company's production facilities are concentrated in Poland.

Currently, we serve clients in more than 100 countries around the world and unite more than 2,200 employees from more than 50 nationalities. In addition to the European offices, we have representative offices in Asia, North and South America, which allows us to be closer to our clients all over the world. The Ukrainian representative office of 3Shape is a model of excellence. It is here that the largest support center is located among all the company's offices: specialists provide technical support services to customers in nine European languages.

3Shape is about stability, development and the opportunity to work with world-class innovations. Ready to be part of our team?

About the role:

We are looking for a Technical Support Specialist with Spanish skills to join our multicultural team and will share our interest in solving problems and building strong relationships with our resellers and end users worldwide.

Responsibilities:

• Provide effective technical support for 3Shape software (Design Services solutions) through online sessions, phone calls, e-mail and during periodic offline events.
• Process customer service calls: collect all necessary information from customers in accordance with company procedures and record it in the CRM system.
• Interact with other departments and forward customer feedback to the appropriate level.

What will help you succeed in this role:

• Experience in customer service and a genuine desire to help customers.
• Strong communication and listening skills.
• ConfidentEnglish and Spanish at the Upper-Intermediate level.
• Analytical thinking and readiness to find solutions quickly.
• Result orientation, stress resistance and proactivity.
• Willingness to develop and learn new things.
• Multitasking, empathy and attention to the details.
• Knowledge of CRM systems and professional IT education will be an advantage.

Join our team if you want:

• Actively work for qualitative changes of the future dentistry
• Become part of a friendly team of professionals
• Constant professional growth and development
• Maintain work-life balance
• Corporate benefits: 24 working days of annual leave, health insurance, breakfast and lunch in the office, paid sick days, incl. for childcare, childcare leave, etc.
• Comfortable office in Unit City
• Parking spaces for company employees
• Periodic travel to European countries
• Opportunity to be part of the success that 3Shape has been building for 25 years.