Technical support specialist (with knowledge of the Georgian language) in IPLAND

IPLAND is an international product IT company. We open new non-standard ways of solving business challenges by providing global cloud services (SaaS) based on the sharing economy and the capabilities of artificial intelligence.
In addition to creating innovative software products, we provide a full cycle of services for their use: launch, training, administration, development and automation of customer processes, technical support and business consulting -analysts.
Our main specialization is efficiency improvement business processes of manufacturers, distributors, merchandising agencies and retail chains in the CPG (including FMCG) and pharmaceutical industries.
- 130+ employees in the team;
< span style="font-style: normal; font-weight: 400">- 160+ clients in 8 countries, including: PepsiCo, Coca-Cola, Nestle, Shell, Nemiroff, Philip Morris and others;
- 15,000+ users of our services;
- Microsoft Gold Partner.

It is important for us:
- Enthusiasm - making customers happy is possible only by being in love with your business;
- Trust - as a foundation for building all relationships within the company and beyond;
- A sense of beauty - attitude to quality in all its manifestations;
- Simplicity - simplicity is self-explanatory.

Professional and personal competencies:
- Experience in customer support;
- Knowledge of the Georgian language - at a fluent level;
- Knowledge of Ukrainian and/or Russian;
- Excellent oral and written communication skills;
- Quick learning, activity, initiative, attention to details;
- Empathy and tolerance when communicating with customers;
- Ability to work in stressful situations and maintain professionalism;
- Skills of working with CRM systems.

Main tasks:
- Solving technical problems and customer inquiries regarding the company's products or services by phone and in writing, namely:
- receiving requests (phone call/ticket system/chat bots);
- analysis and prioritization of appeals;
- transfer to the second line of support/developers;
- processing of decision results;
- presentation of the solution to the client;
- managing expectations.
- Consultation in the "language of the client" (accessible, simple, non-technical language for the user);
- Collaboration with the second line of support, developers and other teams to solve complex technical issues;
- Updating and developing the knowledge base to ensure quick and effective solutions to customer problems;
- Translation on request (instructions, interfaces, presentations, etc.) into Georgian;
- Conducting client training on working with the service and application.

Working conditions:
- Remote or hybrid mode of work, it is possible to work permanently in the office;
- Office in Kyiv, a 15-minute walk from the Svyatoshyn metro station, equipped with shelter and everything necessary for autonomous work during power outages and blackouts;
- Hours of work are from Monday to Friday from 8:00 a.m. to 5:00 p.m.;
- Free parking for cars, motorcycles and bicycles;
- Partial compensation of health insurance after passing the probationary period;< /span>
- Paid vacation 21 working days and sick days;
- 12 additional weekends per year;
- Privileged discount card of the WineTime chain of stores.