Technical support specialist with knowledge of the English language in OPTIMA, TOV, Centr osviti

Responsibilities: Advising English-speaking clients. Providing prompt technical support to clients by e-mail, phone and chat. Solving technical problems and inquiries related to our products or services. Providing instructions and recommendations to users on the effective use of the educational platform. Cooperation with by other departments of the company. Administration of the educational website and database. Participation in testing of new products or functions. Acceptance and analysis of feedback from customers for further improvement of products and services. Requirements: command of the English language (not lower than B2); experience in the field technical support will be an advantage; skills in working with a computer and office programs; fluency in the Ukrainian language; competent language; organization; attentiveness; responsibility; punctuality.