Technical Support Specialist with English in ATAS Ltd.

We invite to our team a Technical Support Specialist with knowledge of the English language.

Brief about us:

We are ATAS ltd - a Latvian product IT company that has been developing and selling professional software for trading on global financial markets for more than 12 years. We work with clients from almost 100 countries of the world, now there are already 250k+ and we are not standing still, constantly developing and scaling.

The work is remote, you can work from anywhere, but it is desirable that our time zones (GMT+2) coincide.

Our ideal candidate:

• has English at level B2 and above;
• has experience in support, experience in communicating with customers in tickets, chats (but if there is no experience, and there is a great desire to learn - also welcome);
• interest in the topic of trading;
• writes competently and communicates correctly with clients;
• responsible attitude to work, open, knows how to work in a team;

• seeks development and self-improvement, because ATAS provides just such an opportunity.

Your duties will include:

• respond to written tickets, chats of platform users;
• advise clients on issues related to the use and operation of the ATAS platform;
• resolve conflict situations within their competencies.

What the company will provide you from its side and how it can help:

• the possibility to work remotely or from abroad;
• we guarantee a stable competitive salary with payments in euros;
• we have a smart transparent monthly kpi system, which begins to work already after passing the trial period (2-3 months);
• we mentor, teach, promote - you start with Level 1, then you have the opportunity to move to Level 2 and beyond;
• we work from 9:00 a.m. to 6:00 p.m. Sat, Sun - weekends, and everything over is paid separately;
• we have a cool vacation/weekend system - we pay for 31 working days a year (days are calculated monthly, you don't you have to wait six months to take a vacation);
• we work through a public employment agency, we provide accounting support;
• we pay 10 sick leaves per year (can be taken after a trial period);
• li>in every way we stimulate your development, involve you in professional training, we have English language courses, trading courses, etc.;

• our support team is really the best!

Have you found an interesting and close job?

Then send us your resume)