Technical Support Specialist (VoIP & IP Telephony) in Imperitel

Imperitelis an international technology company that is actively developing and confidently occupies a position in the global VoIP market.
We specialize in providing IP telephony services for business and private customers worldwide. Our solutions help companies scale business, optimize communication costs and build effective interaction with customers.
Our team includes experts with many years of experience in the field of VoIP, and we are always happy to share knowledge with new ones. colleagues.

In connection with the active development of the company, we are looking for a specialist who will become an important part of the team and help develop and strengthen our technical support department.

Working conditions: full (ready to consider students)
• Schedule: Monday — Friday, 09:00–19:00 (in Kyiv)Payment: fixed rate="font-weight: 400; text-decoration: none">Basic duties: none"> • Analysis of system logs, API responses and technical documentationneriv
• Support customer inquiries throughout the support cycle with timely updates on resolution status Communicating with customers for details and providing solutions from other departments for prompt resolution of technical issues
• Creation and maintenance of technical documentation, internal instructions and knowledge base articles• Clear wording and transmission of the company's regulations informationand

Our expectations from the candidate:
1 year of experience in the field of technical support style="font-weight: 400; font-style: normal; text-decoration: none">
• Experience in administration of one or more platforms: Asterisk, FreePBX, as well as understanding the principles of WebRTC
• English language - level B1 or in the process of learning
• Openness to learning and quick adaptation to changes and new technologieso)
• Ambitions and desire for professional and career growth (with the prospect of development to the head of the department)Availability of a stable power source