Technical support specialist (trainee) in JetMonsters

JetMonsters Holding (up to 300 IT specialists) is looking for a Technical Support Specialist (English) at the trainee, junior level to join the CrocoBlock team.CrocoBlock has been creating a universal product and service for 4 years, providing the necessary tools for creating websites using the Elementor and Gutenberg editors. A little details about what our tech support does. Support operators provide support for customers from all over the world using chats, tickets, e-mails and zoom-calls. If you want to constantly practice your English and any other foreign language, in support, you will have the opportunity to communicate with people from all over the world, you will be able to learn to understand different pronunciations, dialects, accents. CrocoBlock clients are mainly developers who use our plugins, and in the process of our quality training, you will learn to communicate with them in one technical language. About the leisure time of the support. In addition to work, a huge amount of communication, the team has traditions and favorite hobbies that they observe every year: celebrating every round number of reviews and closed tickets, active sports (football, basketball), evening gatherings with board games, game tournaments on PlayStation, compatible movie viewings and more. Now, unfortunately, the war has made adjustments in the life of the team, but we hope that everything will be fine soon. Meanwhile, they continue to communicate in their chat room, where you can "let go of your soul", exchange impressions, joke, support each other. If you want to become a part of the Support team, it is important for us: knowledge of the English language at the Upper-Intermediate/Advanced level, the readiness and ability of many learning, mastering complex technical knowledge; openness to people, the desire to communicate and help them with pleasure; basic functional duties, tasks, report and transfer of bugs; customization upon request of troubleshooting and fixing problems on the client's website; communication with clients in chats or tickets, constant promotion qualifications and level of technical knowledge; the ability to write technical documentation (optional); Zoom calls with clients (optional). What we offer: remote cooperation or the opportunity to work in the office (Mykolaiv/Kyiv) after the end of the war; corporate English Club online; part-time or full compensation for studying at specialized courses and trainings, as well as for attending conferences and events in the specialty; paid vacation and sick leave;