Technical support specialist (telephony) in Chekcbox Group

Hello!
We are Posbox, a product company from the Checkbox group. Our POS system is designed for small and micro businesses in trade and services. It is an effective tool for automating sales, keeping track of balances, analytics and making informed management decisions.

Our product is becoming more and more popular and the number of users is growing! Therefore, we are looking for people who are ready to give customers even more attention and support!

 What is important to us?

• Experience in technical support, system administration;

• Understanding how ServiceDesk type technical support works;

• Calmness in any situation;

• The ability to keep several tasks in mind and juggle them;

• Independence in solving issues;

• Confident work with personal computers, knowledge of operating systems, their work components, software. 

Duties

What will you do?

• Advise on system filling and configuration, help with equipment configuration remotely;

• Quickly deal with requests and solve them.

A plus will be:

• Experience of working in a store and understanding how offline sales are built;

• Technical education. 

What do we provide?

• Remote work - all you need is a computer, a headset and a quiet place;

• Learning with a mentor so you can fit in quickly;

• 24 days of vacation per year + paid sick leave;

• Flexible schedule: 5/2 to 8 hours;

• Payment of income twice a month;

• A chance to grow in a team + mentor support;

• Free English courses;

• Friendly support from colleagues and supervisors.

 If you know how to explain and like to help people, you're welcome! Drop your resume — let's get to know each other!