Technical Support Specialist (Polish language) in UniTalk

Hello!) We are UniTalk, an international IT company that provides cool and high-quality services in the field of telecommunications, including IP telephony, virtual PBX, call tracking, recording of telephone conversations, etc. A few facts about us: - 6+ years of successful activity on the market - 50+ professionals in the team - 20+ countries in which we provide services. Our mission is to provide a high-quality, flexible and universal communication tool for any sphere of business. We are united by common goals and interests and are looking for a Technical Support Specialist with knowledge of the Polish language who will perfectly complement our team :) What we expect: Experience: setting up any network equipment, programs and operating systems. Basic knowledge: what are the main network protocols (UDP, TCP, HTTP), why do you need a Ping to perform this.Skills: remote hardware configuration.Experience in the field: technical support (will be considered an advantage).Operating systems: Windows or Linux setup.Understanding: Internet fundamentals, IP basics -telephony. Communication skills: the ability to conduct a constructive and competent dialogue on the phone, work in messengers, email. Teamwork: the ability to effectively cooperate in a team. Customer orientation: the desire to help solve technical problems of customers. Personal qualities: initiative, independence, the ability to self-study, the ability to independently obtain the necessary information from the client to solve a technical issue, stress resistance, multitasking. Language skills: Fluency in Ukrainian and fluency in written and spoken Polish at the Upper-Intermediate level. What you will do: - connect customers to the cloud telephony system - help customers solve technical issues, advise them on setting up our services - configure customer telephony (via the web interface) - remotely install software (via TeamViewer, AnyDesk) - configure remote network equipment - to receive customer requests through calls or Telegram bots. What we offer: - flexible work schedule - annual salary review - 21 calendar days of paid vacation and sick leave - convenient location of the office near the Kontraktova ploshcha metro station - comfortable workplace and necessary equipment - training compensation - professional and career growth - delicious snacks with with coffee/tea, sweets and fruits - a game room with PS5, table tennis and football - interesting Team Building and other activities - a pleasant atmosphere in the team and loyal management. Our social networks: Instagram: https://www.instagram.com/unitalkcloud/ Facebook: https://www.facebook.com/UniTalk.cloud YouTube: https://www.youtube.com/c/UniTalk_cloud If this description about you, meets your expectations and wishes as much as possible, send your resume! We'd love to read your experience, and if it meets our requirements, we'll get back to you within 5 business days :)