HelpDesk technical support specialist in Apteka ANC

Ukrainian market leader - National chain of pharmacies "ANS", "SHAR @", "Kopiyka", "Blahodiya" invites a HelpDesk Administrator to the team.

Main responsibilities:

• Create and manage user accounts.
• Answering questions and solving technical problems of users; providing consultations and training users on the use of the system.
• Conducting a system audit to identify opportunities for its optimization and improvement.
• Creating and updating technical documentation of the system.
• Providing instructions users and other team members regarding the use of the system.
• Installation and configuration of support system software; ensuring compatibility with other systems of the organization.
• Setting escalations
• Setting SLA/request resolution deadlines (administering the full cycle of request execution)

Requirements for candidates:

• experience in user support (retail preferred);
• experience in ticketing systems (GLPI);
• competent Russian and Ukrainian speech;
• understanding of both hardware and software parts of a PC;
• ability and desire to work with people;
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• ability to find solutions and solutions independently.

Working conditions:

< li>Work in a team of professionals;
• Official employment from the first working day;
• work schedule from Mon to Fri, from 8:30 a.m. to 5:00 p.m.;
• Competitive salary .

Do you have any questions? Send your resume, call, write in Viber and Telegram or have an interview with our chatbot, scan the QR code or follow the link:

https://cutt.ly/anchrbot