Technical support specialist (medical system) in Health 24

Health24 is a medical information system for public and private healthcare institutions. Our system helps to speed up the search for a doctor, clinic or service and to automate and facilitate the work of doctors.

We are hiring a Patient Support Specialist

• Reception and registration of requests from patients;
• Providing (written and oral) consultations on issues of service operation;
• Solving typical problems that users encounter when using the functionality (services);
• Keeping reports on user requests with a detailed description of actions taken and decisions made;
• Fixing according to the accepted algorithm problems/wishes of users; regarding the operation of functionality (services) and their transfer to the appropriate department;
• < span style="font-weight: 400; font-style: normal">Registration of found solutions to problems and/or workarounds to a single database of errors and problems (keeping a knowledge base).

We offer:

• Possibility of remote work format, fixed schedule: Mon-Fri (8 hours);
• Training and mentor support during adaptation;
• Stable and timely employment;
• Official paid employment vacation and sick leave;
• Working in a friendly and professional team;
• Opportunities for professional development.

Expectations from the candidate:

• Competent, fluent command of the Ukrainian language and diction;
• Communication, friendliness and the ability to establish contact with people, ability to do routine work and perseverance;
• Emotional stability and the ability to quickly navigate difficult situations;
• Excellent knowledge of PC and office software;
• Experience using browsers, websites, Windows/Android/iOS OS.

Will be a plus:

• Experience in the technical support department of clients (Banks, software, MIS), etc.;
• Understanding or experience working with medical information systems.

Looking forward to feedback!