Technical Support Specialist (L3) in TRANZZO

Technical Support Specialist (L3) Kyiv, remotely The international payment platform Tranzzo is looking for a talented and progressive Technical Support Specialist (L3) to join our team. For more than 6 years, we have been creating a fintech product that enables businesses to accept payments online, Tranzzo solutions are used by such partners as Diya, U24, Concert UA, Liki24, Foxtrot, Arsenal Insurance, MyCredit, Varus, WOG and others. Today, Tranzzo is: 👉 150+ professionals with experience in e-commerce, banking and payment; 👉 About 10 million transactions every month and support for 30+ currencies; 👉 More than 3,000 clients from Ukraine, the countries of Europe, the CIS, Asia and Latin America. As a technical partner of the United24 fundraising platform, we received the title of Best Government Fintech Partner at the Fintech Awards ceremony. You can know: 🛒 Work in a product company and make decisions independently; 🏋️ Influence product development and implement business ideas using the latest technologies and practices; 👨‍💻 To grow and develop in a friendly team and a pleasant atmosphere. Infrastructure description: — We work with a microservice architecture: we have about 30 services that communicate via REST API or Kafka/RabbitMQ. Each service is assembled in a Docker container and deployed in Kubernetes in Google Cloud. — We use PostgreSQL and MySQL as databases. — We always use CircleC: a merge of pull-requests and criminal branches automatically collects the image and deploys it to the stage-environment. —We also wash a semi-automated CD using Spinnaker. — For monitoring, we work with Google Logs Explorer, ElastisSearch + Kibana, Prometeus + Grafana. We invite those who are ready to work with the following tasks: 🔹 Consultation and guidance of users on service integration issues of various complexity; 🔹 Analysis of internal and external failures; 🔹 Consulting on issues of installing modules for CMS. Help with settings; 🔹 Testing of payments with the aim of finding software errors; 🔹Processing of incoming appeals of Urezhimi chats and mail (b2b); 🔹 System error/bug registrations in Jira. Tynas is an ideal candidate if: 🔸 You have work experience in a similar position; 🔸You know how to understand roles; 🔸Know HTML/CSS/PHP/SQL/API; 🔸You have strong communication and analytical skills; 🔸 You have skills in working with Jira/Postman/CMS modules/Ticket systems; 🔸There is an understanding of e-commerce business models. We create conditions in which our specialists can work comfortably and achieve their goals with comfort and satisfaction: ⏰ Convenient work schedule We monitor employees with a stopwatch. Only flexible conditions of cooperation and a comfortable work schedule. Start the working day between 8 and 10 a.m. Kyiv time and finish accordingly. 🧑‍💻 The Vnas office is a super comfortable office in Kyiv, you can meet with colleagues in the kitchen and work in the comfortable lounge area. The office is a shelter in case of air raids. ☝️ Stability We were able to adapt to wartime conditions, so we continue to develop business and conquer new markets. We pay salaries in full and without delays. After pat the beginning of the full-scale war, not a single employee lost his job, including those who are on the front line defending Ukrainian lands. 🏝 Paid leave talikarnany Each employee of our company has 24 days of leave, which can be used at any convenient time by prior agreement with the team. We also do not require certificates and limit sick days. Get well and gain strength as much as you need. 💻 Equipment We provide a convenient gadget for work: macOS. Atakozh, we always go to meet the employees, so if necessary, we will select equipment according to the wishes and work tasks. If you are looking for a place where you can grow as a specialist and develop a progressive product and enjoy working with a great team, leave your resume 🚀