Technical Support Specialist (L3) in Interkassa

You have work experience in a similar position; You know how to understand logs; You know HTML/CSS/PHP/SQL/API; You have strong communication and analytical skills; You have skills in working with Jira/Postman/CMS modules/Ticket systems; There is an understanding of e-commerce business models. We are looking for an experienced and focused Technical Support Specialist (L3) to join our team. Interkassa is a Ukrainian platform for accepting payments, founded in 2009. We are developing a service that helps businesses accept payments on websites, apps and social networks. Today, Interkassa is:— an experienced team of more than 200 employees;— 70+ payment methods implemented;— more than 4,000 active clients from Ukraine, Europe, and the CIS countries. In the company, we communicate from the position of mentoring and cooperation, where each employee understands the common goals and takes responsibility for his part of the work. At the same time, anyone, regardless of position, can offer new ideas for improving the product. We create conditions in which our specialists can work comfortably and achieve their goals with satisfaction: Flexible schedule The working day at the company starts between 8 and 10 a.m. Kyiv time. So you can independently choose when it is more convenient to start and finish work. Stability We managed to adapt the business to new conditions: we continue to develop the product and enter new markets. We keep all the jobs both for those who are on the front and for those who are in the rear. Everyone in our team gets paid in full and without delay. Paid vacation and sick leave You have 24 days of vacation. If there are unused days at the end of the year, they are carried over to the next. In case of illness, you can be treated and gain strength as much as you need: we do not require certificates from a doctor. Technology of your choice We provide the opportunity to work on maciOS. If necessary, we will select a laptop or computer according to wishes and work tasks. Celebrating important events Although we are not close now, we are still together. The whole team rejoices at the wedding of colleagues, celebrates birthdays, congratulates on a new addition to the family, a work anniversary or a new career achievement. Team spirit and support We are always open and love to help not only charities or the army, but also each other. Finding housing, gas or moral support is a common thing for us. It is enough to contact HR or send a message to the general chat to get help. In this way, we have already closed dozens of meetings for humanitarian and military needs, as well as helped colleagues in solving personal issues. If you are looking for a place where you can grow as a specialist and develop a progressive product and enjoy working in a great team, leave your resume , [Consulting and support of users on issues of service integration of various complexity;, Analysis of internal and external failures;, Consulting on issues installation of modules for CMS. Help with settings;, Payment testing to find software errors;, Processing of incoming requests in the mode of chats and mail (b2b);, Registration of system errors/bugs in Jira.] Requirements: HTML, CSS, PHP, SQL, API, Jira, Postman, CMS Additionally: Sick days, Paid vacation, Modern office, Kitchen.