Technical Support Specialist L1 (Romanian Language) in UniTalk

August 7, 2024 First job

Technical Support Specialist L1 (Romanian Language)

Kyiv

Hello!
We are UniTalk — an international product IT company that provides high-quality and diverse services in the field of telecommunications: from IR telephony and call tracking to voice work and speech analytics using AI.

Briefly about us
2014 was the birth of the company and the creation of the team.
2017 - product development and first integrations with external services.
2018 - product development and affiliate program launch.
2019 - First international client and public API launched.
2022 - Rebranding from Nextel > UniTalk.
2023 is the Ukrainian Business Award in the "Business of the year 2023" category. UniTalk entered the TOP-100 IT companies that care most about Ukrainians and Ukraine.
2024 - opening of an office in Poland with a local team, emergence of AI-based products.

Feedback from our customers - bit.ly/3xUDdzz

To continue to win, we are looking for a Technical Support Specialist who is able to help our customers with the solution of any - any technical questions about the product: from setting up the workplace to conducting a short training on how to use our product

We are ready to help you become a better employee in the Technical Support department;) We will train you, support you and provide you with all the necessary tools for work , so that you can feel confident and be ready to reach new heights;)

And you can get acquainted with the team and their impressions of working at UniTalk here

• introduction to the team - jobs.dou.ua/...​companies/unitalk/photos
• reviews of our employees — jobs.dou.ua/...​companies/unitalk/reviews

< p> What awaits you:

• Training : first you will undergo training with our Team Lead - one of the best employees of our company. He will introduce you to our work, structure and corporate culture, work tools, regulations and instructions.
• Testing : after learning, you will be tested for knowledge through tests to understand what you learned better and what we still need to work on.
• Technical Support : Next, you will start working on all technical requests from customers. From simple queries like "call tracking not working" to complex settings for speech analytics web hooks or voice bot settings.
• Service check : you will monitor the performance of services after updates and control the quality of their work.
• Problem Solving : Participating in global problem solving and consolidating information for your Team Lead to speed up problem solving.
• Integrations : connect integrations of our telephony to external systems of CRM/ERP customers and write instructions, reviews for using our services.
• Interesting tasks : you will be involved in various tasks that will not let you get bored

Opportunities for growth:

We support the development of oursemployees and offer many opportunities for career growth. Growth in our company can be very diverse, here are some examples:

• Development in the Technical Support department: if you are interested in developing in a support position, you can deepen your knowledge and move to more complex support lines, become a mentor and even a Team Lead. We encourage our employees to participate in various additional projects, which allows you to expand your skills and knowledge in different directions)
• Transfer to other departments of the company: you can develop not only in technical support, but also transfer to other departments , such as accounting, sales or development. We already have such successful cases ;)

We will be an ideal match if:

• work in the office in Kyiv (Kontraktova Ploshcha)
• you have experience configuring any network equipment
• you know what network protocols (UDP, TCP,
• are basic configure Windows or Linux OS
• your Romanian language is Upper-Intermediate+
• you have good communication skills and the ability to work in a team

It is not necessary, but it will be a big plus:

• experience in the field of technical support
• experience with Linux/Unix systems
• English or Polish language at the Upper-Intermediate+ level.

Now to the most interesting thing - how much?< /p>

During the trial period, the salary will be UAH 25,000. The company will invest in you, providing all the necessary resources for a successful start.
After the trial period, everything depends on your contribution to the overall business, involvement and initiative. Your salary can grow systematically due to bonuses and regular reviews.
We also have additional bonuses and bonuses.

If necessary, we provide support for relocation to Kyiv.

incredibly delicious lunches + goodies in the office

an opportunity to distract yourself and relax with PS5, table tennis or football

participation in interesting Team Buildings and corporate events (we have already been to Hoverla, played paintball, quests were held and that's not all)

a great atmosphere in the team and the class teacher

If your resume has passed the initial selection, you can expect:

• interview with our Recruiter
• interview with the manager
• offer