Technical support specialist (L1) in IPLAND

IPLAND is an international product IT company. We open new non-standard ways of solving business challenges by providing global cloud services (SaaS) based on the sharing economy and the capabilities of artificial intelligence. In addition to creating innovative software products, we provide a full cycle of services for their use: launch, training, administration, development and automation of customer processes, technical support and consulting of business analysts. Our main specialization is improving the efficiency of business processes of manufacturers, distributors, merchandising agencies and retail chains in the CPG (including FMCG) and pharmaceutical industries. 120+ employees in team; 160+ clients in 8 countries, including: PepsiCo, Coca-Cola, Nestle, Shell, Nemiroff, Philip Morris and others; 15,000+ users of our services; Microsoft Gold Partner. It is important for us: Enthusiasm - making customers happy is possible only by being in love with your business; Trust — as the foundation of building all relationships in the company and beyond; A sense of beauty — an attitude to quality in all its manifestations; Simplicity — simplicity does not require explanations. Professional and personal competencies: Experience in technical support at first line from 1−2 years; Ability to learn quickly, intelligence, activity, attentiveness; Free communication on the phone, competent oral and written language (Ukrainian and Russian); Knowledge of English will be a plus; Willingness to be a mentor for new colleagues in the future; Possibility participate in the direct training of clients; Empathy and the desire to help in any situation. Main tasks: Timely and qualified reception (oral and written) of requests from clients; Assessment and analysis of primary information from clients; Consulting and providing clarifications at the request of clients regarding the use of services; Solving cases independently or with the involvement of a team; Searching for the optimal solution and communicating it to the client. Working conditions: Remote or hybrid work mode, it is possible to work permanently in the office if desired; Office in Kyiv, 15 minutes' walk from the Svyatoshyn metro station; Office provided with shelter and everything you need to work autonomously during power outages and blackouts; Free parking for cars, motorcycles and bicycles; Partial health insurance compensation after completing the probationary period; Paid vacation 21 working days and sick days; Privileged discount card of the WineTime chain of stores; Participation in conferences and workshops.