Technical support specialist (L1) in Banza

Work schedule: 16:00-01:00Key Responsibilities:-Serve as the primary point of contact for all support queries related to the Creatio CRM system.-Respond to incoming support tickets, calls and messages, diagnosing and resolving technical issues, or escalating to the appropriate team as needed.-Assist users with system navigation, configuration, and troubleshooting.-Collaborate with internal teams and third-party vendors to resolve complex technical problems.-Perform system configurations, user management, and access control within the Creatio CRM platform.-Provide training and guidance to end-users on system functionality and best practices.-Document support activities, solutions, and procedures related to the Creatio CRM system.Qualifications and Skills:-Proven experience in providing technical support for CRM systems.-Strong understanding of CRM concepts and processes.-Understanding of database architecture and data integrity concepts.-Familiarity with basic SQL queries-Excellent problem-solving and analytical skills.-Effective communication skills, with the ability to convey technical concepts to non-technical users.-Ability to prioritize tasks and work efficiently in a fast-paced environment.Preferred Qualifications:-Experience with other CRM systems (e.g., Salesforce, Microsoft Dynamics) is a plus.-Certifications in CRM technologies or related fields are advantageous.We at Banza now have:-Decent and stable reward;-Remote work;-Social/charity events;-English courses;-Special training programs from Banza Academy (trainings and seminars from our best experts);-You will work in a cool team of strong professionals who have a lot to learn from.After victory we will return to:-Flexitime;-Medical insurance;-Driving corporate parties at sea and in the mountains.