Technical support specialist (internet acquiring) in EasyPay

EasyPay continues to grow and develop, and therefore we are looking for a colleague to join our team for the position Technical support specialist in the Internet sector -acquiring. You will be responsible for providing technical assistance to our partners/clients and ensuring high-quality and fast resolution of their problems.

Why us?

• EasyPay is the market leader in terms of the number of self-service terminals.
• We are one of the best electronic payment systems in Ukraine (the service includes the easypay.ua site, over 20,000 payment terminals throughout Ukraine, Internet acquiring, EasyPay mobile application, contactless payment system for public transport).
• The company has been working on the financial services market for 16 years and we definitely know our business. According to the results of 2023, the company received the status of a socially important payment system of Ukraine.

What we expect from our future colleagues:

• Experience in monitoring/technical support of the bank from 1 year;
• Ability to set priorities in relation to the assigned tasks;
• Flexible thinking and the ability to process a large amount of information.
• High computer literacy ;
• Communicability, stress resistance, ability to work in a team;

Functional duties:

• Communication with partners/customers;
• Analyzing and effectively identifying and solving problems that arise in the work of merchants;
• Processing tasks for banking errors of merchants/clients;
• Monitoring top services of merchants ;
• Monitoring the operation of acquirer banks/payment systems;
• Communication with acquirer banks on problematic transactions;< /li>
• Collaboration with the development team.

What we can offer you:

• Official employment, according to the Labor Code and a full social package.
• Flexible work schedule : from 8:00-20:00 or 20:00-8:00
• Ability to work in a hybrid format;