Chat technical support specialist (support, IT) in Dubovik M.V., FOP

First the pandemic and now a full-scale neighbor invasion has pushed us to new growth and we are now looking for you to join our technical user support team, you are the person to help customers via chat and sometimes over the phone if the situation calls for it. The support team works with customers who have difficulties and we are here like superman, saving the world, and also helping to get used to the product, answering simple and complex questions, collecting feedback, frequent problems or bugs. What will need to be done Respond to customer chats and help them with simple and complex questions. Connect via TeamViewer or AnyDesk and prompt problem solving. If necessary, call the customer and make settings over the phone or get more detailed information about the problem. Lead and monitor customer questions and tasks from beginning to end. Constantly study the product and its functions, monitor new features. Together with the technical support team, will be responsible for so that customers receive the best support in the world and remain satisfied. To notice and collect feedback, frequent problems and bugs to jointly and control tickets for them. To put forward your assumptions about product development Work schedule Day and night shifts, agree a month in advance, non-daily shifts) 9-12 hour shifts (possible remote work, after an internship in the office) You can choose evening \ night or day shifts, taking into account available positions in the schedule What skills would we like to see? Great desire to quickly learn and develop. Competent oral and written language. Attentive and pedantic attitude to details and deadlines. The ability to simply explain complex things. Experience working in a call center, sales or support. Experience working in chats, as a content manager, copywriter will be an advantage. Everything you indicate in your resume or cover letter will be an advantage, according to our assessment. KPI; An office with a convenient transport interchange and a charming view, the possibility of remote work; A comfortable and equipped workplace; Paid vacations (24 calendar days per year) and sick leave; Vocational training at the expense of the company; The possibility of career and professional growth with a salary increase; Really friendly team of young professionals; There is an equipped kitchen with a microwave oven, a coffee machine, with delicious tea and coffee.