Technical support specialist (helpdesk, L2) in Makeup

The leading online beauty retailer of Ukraine and the EU invites to its team a specialist in technical support (line 2)

Main responsibilities:

• API support of global logistics companies and cash registers.
• Correspondence with technical support of carriers in English.
• Issuance of development tickets with a detailed description of the API, keys access and request examples.
• Working with XML, JSON, REST, HTTP (GET, POST), SOAP (WSDL) formats.
• Using the task accounting system / ManageEngine ServiceDesk bug tracker.

Requirements:

• Experience with API of logistics systems and cash registers.
• Fluency in English for technical correspondence.
< li>Knowledge of XML and JSON data formats.
• Ability to work with REST and HTTP protocols (GET, POST).
• Experience with SOAP (WSDL).
• Skills in drawing up detailed technical tickets.

Desired skills and knowledge:

• Experience with ManageEngine ServiceDesk or other bug tracking systems.
• Basic understanding of logistics processes and systems.
• Knowledge of other integration protocols and data exchange.< /li>
• Ability to quickly learn and adapt to new technologies and tools.

Possession of the following tools:

• ManageEngine ServiceDesk.
• API of logistics companies.
• Cash registers.
• XML, JSON, REST, HTTP (GET , POST), SOAP (WSDL)

Additional:

• Working in a team with the first line of technical support.
• Opportunity for professional growth and development.
• Comfortable working conditions in a friendly team.
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  Working conditions:

  • work schedule from Mon. to Fri. from 9:00 a.m. to 6:00 p.m.
  • official employment and all social guarantees according to the Labor Code of Ukraine;
  • work in the office.

  If you are interested in the position and your work experience and qualifications meet its requirements, please send your resume with a mandatory indication of the expected salary level.

  Please note that feedback on the results of the resume review is provided only in case of a positive decision on the further consideration of your candidacy. Otherwise, your data will be stored in the Company's resume database, and we will be happy to contact you, if a suitable position appears.

  Review period - 7 working days