Technical Support Specialist (German, English) in Atas Ltd.

We invite a Technical Support Specialist with knowledge of German and English to join our team. Briefly about us: We are ATAS ltd, a Latvian product IT company that has been developing and selling professional software for trading on global financial markets for 14 years. We work with clients from 130 countries of the world, now there are already 250k+ and we are not standing still, constantly developing and scaling. More information about our product can be found here http://atas.net/ We are currently expanding our team and are looking for a Technical Support Specialist with knowledge of German and English. The work is remote, you can work from anywhere, but it is desirable that our time zones (GMT+2) coincide. Our ideal candidate: speaks German and English at the B1 level and above; has experience in support, experience in communicating with customers in tickets, chats (but if there is no experience, but there is a great desire to learn - that is also the norm); interested in the topic of trading; I write competently and communicate correctly with clients, takes responsibility for work, is open, knows how to work in a team, strives for development and self-improvement, because ATAS provides just such an opportunity. What will need to be done: respond to written tickets, chats of platform users; advise clients on issues related to the use and operation of the ATAS platform; settle conflict situations within their competence. Working at ATAS is a lot of advantages , because we: work remotely, guarantee a stable competitive salary in euros with payments in euros, have a smart and transparent monthly kpi system that begins to work already after the trial period (2-3 months), we mentor, teach, promote — you start with Level 1, then you have the opportunity to move to Level 2 and beyond; we work from 9:00 a.m. to 6:00 p.m., Saturdays and Sundays are weekends, and everything above is paid separately, we have a cool vacation/weekend system — we pay for 31 working days a year (days accrued monthly, you don't have to wait six months to take a vacation), we pay 10 sick leaves per year; we stimulate your development in every way, involve you in professional training, we have English language courses, trading courses, etc.; our support team is really the best!