User technical support specialist in DTEK

Become a part of the team that creates digital reality! MODUS X is a Ukrainian IT company, a team of 500+ engineers, architects, security specialists and data scientists. We started and continue to support the digital transformation of DTEK, which was the first in the energy industry of Ukraine to embark on the path of large-scale digital -transformation. Now we have separated into a separate company in order to share our experience and expertise externally, remaining an IT support for those who bring light and contribute to the recovery of the country. Required professional experience: General work experience - from 5 years in technical support of a large manufacturing holding Experience with Microsoft technologies , Cisco Position functions: Technical support of computer and org. adjuster techniques; Ensuring the reliable functioning of IT systems; Connecting, setting up workplaces based on Windows and Apple OS; Ensuring the operability of peripheral equipment, calling a master, ensuring warranty repairs; Accounting for equipment in a specialized system; "remote hands" for specialized divisions of video equipment -communication conference, network equipment, SCSPreparation for operation and issuance of new equipment to users; Reporting for completed tasks in time tracking Professional competencies: Knowledge of PC hardware, knowledge of peripherals and office equipment; High communication skills; Diagnostics and troubleshooting of equipment, software; In-depth knowledge of operating systems of the Windows family; Accounting in the operating and accounting system; Knowledge of the principles of construction based on TCP/IP protocols; Knowledge of the principles of client-server applications in the Microsoft domain environment; Special skills: Experience of working in large companies with a fleet of 1500 PCs. with Service Manager System Center, Active Directory, IBM TivoliWorking with remote access tools Communicating with customers, processing first-line support requests, working in HelpDesk with inexperienced users for more than 2 years Experience working with virtualization; Experience working with cloud solutions; Experience working with Apple technology. Experience technical support of top management. We offer: Official employmentCompetitive conditions and a bonus programCorporate equipmentCorporate health insurance programEmployee psychological support programWorking in the Unit City innovation park Opportunities for learning and professional development (online courses, classroom trainings, master classes, professional communities) We appreciate those who who accepts calls. Among us, everyone can show their talents and feel a direct impact on our joint success. We invest in everyone's development, we make it possible to gain new knowledge and achieve professional goals. More information about the company and our experience on the official page of MODUS X on LinkedIn. By sending a resume for this vacancy, you give consent to "MODUS X" LLC to process the personal data provided by you in accordance with the Law of Ukraine "On the Protection of Personal Data". Consent is granted, including for their processing in external systems, in order to support the hiring process. LLC "MODUS IX