Technical support specialist for subscribers, Lutsk in Datagrup Volia

Job description

We are a telecommunications group led by lifecell.

We provide mobile and fixed communications, Internet, television and digital services to millions of users throughout Ukraine. In times of war, we make sure the country stays connected: we invest in batteries and generators to keep our base stations running even without power.

And lifecell is people. More than 4,000 specialists across Ukraine work in a group of companies together to develop telecom every day. We value initiative, support new ideas and share experience. There is the stability of a large group of companies lifecell and Datagroup, the flexibility of modern business and the support of the international holding NJJ Capital, which helps each of us grow.

We invite to our team a Specialist in technical support of subscribers in the city of Lutsk!

The following interesting tasks await you:

• Consulting the company's customers on the incoming line.
• Assisting in setting up equipment.
• Entering information into the database.

We would like to see you have the following experience and qualities:

• Fluent command of the Ukrainian language.
• Good communication skills and good diction.
• Ability to work at a computer.
• Aspiration for development and implementation.

Please note that for comfortable and stable work on the line it is important to have a reliable Internet connection and backup power - a power bank, UPS or other means that will help to stay connected even in the event of outages.

We at lifecell and Datagroup are building a team in which everyone has equal opportunities for development and success. We support the principles of gender equality, inclusion and diversity, so we welcome candidates regardless of gender, age, background or other characteristics.

We are especially happy to see veteran candidates among our candidates - your experience will be an added advantage.

Key competencies:

• Resistance to stress: we value the ability to maintain calm, poise and a professional tone in any situation.
• Customer orientation: for us, the main thing is to put the customer in the center of attention, be courteous and offer simple solutions.
• Empathy: to us it is important to understand the state and needs of the client, creating a trusting atmosphere.
• Communication skills: we value clarity in expressions, the ability to listen and maintain a meaningful dialogue.
• Attention and work with information: we note the ability to quickly find data, correctly record appeals and don't lose details.
• Digital literacy: confident work with a PC and the ability to quickly learn new programs are important to us.

We can offer:

We value our partnersemployees and create all conditions for comfortable and productive work. By joining our team, you will receive:

• Employment in accordance with the Law of Ukraine in the Datagroup company.
• Stability and professional opportunities: The possibility of professional development and career growth in a large and reliable to the telecom group.
• Guaranteed and timely salary, as well as a full social package from the first working day.
• Paid introductory part: You will start by learning the company's product. Even without experience, you will be able to gain new knowledge and confidently develop, becoming an expert in the field of telecommunications.
• Medical insurance: Taking care of your health is our priority value, which we ensure after six months of work in the company.
• 24 calendar days of vacation + an additional day off birth.
style="font-weight: 700">Remote - you independently choose a comfortable space to work, the main thing is to have your own PC or laptop, a headset, stable Internet and a quiet place for communication.

Working with us, you become part of a strong, modern and dynamic company that is already building the telecom of the future today.