Specialist in technical support of subscribers in Datagrup Volia

We are a telecommunications group led by lifecell.

We provide mobile and fixed communications, Internet, television and digital services for millions of users throughout Ukraine. During the war, we make sure that the country stays connected: we invest in batteries and generators so that our base stations work even without electricity.

And lifecell is people. More than 4,000 specialists across Ukraine work in a group of companies together to develop telecom every day. We value initiative, support new ideas and share experience. There is the stability of a large group of companies lifecell and Datagroup, the flexibility of modern business and the support of the international holding NJJ Capital, which helps each of us grow.

We invite to our team a Specialist in technical support of subscribers.

The following interesting tasks await you:

• Consulting the company's customers on the incoming line.
• Assisting in setting up the equipment.
• Entering information into the database.

We would like to see the following experience and qualities in you:

• Fluent command of the Ukrainian language.
• Good communication skills and good diction.
• Ability to work behind a computer.
• Striving for development and implementation.

We at lifecell and Datagroup are building a team in which everyone has equal opportunities for development and success. We support the principles of gender equality, inclusion and diversity, so we welcome candidates regardless of gender, age, origin or other characteristics.

We are especially glad to see among the candidates veterans - your experience will be an additional advantage.

We draw your attention that for comfortable and stable work on the line it is important to have a reliable Internet connection and backup power - a power bank, UPS or other means that will help you stay connected even in the event of blackouts. 

Key competencies:

• Resistance to stress: we value the ability to maintain calm, poise and a professional tone in any situation situations.
• Customer orientation: for us, the main thing is to put the customer in the center of attention, be polite and offer simple solutions.
• Empathy: it is important for us to understand the condition and needs of the customer, creating a trusting atmosphere.
• Communication skills: we value clarity in expressions, the ability to listen and maintain a meaningful dialogue.
• Attention and work with information: we note the ability to quickly find data, correctly record appeals and not lose details.
• Digital literacy: confident work with a PC and the ability to quickly learn new programs is important.

We can offer:

We value our employees and create all the conditions for a comfortable and productive work. By joining our team, you will receive:

• Paid trial part: You will start by learning the company's product. Even without experience, you will be able to gain new knowledge and develop confidently, becoming an expert in the field of telecommunications.
• Employment in accordance with the Law of Ukraine in the company "Datagroup" from the first working day after successfully passing the introductory part.
• Stability and professional opportunities: The possibility of professional development and career growth in a large and reliable telecom group.
• Guaranteed and timely salary, as well as a full social package from the first working day.
• Medical insurance: Caring for your health is our priority value, which we provide after six months of work in the company.
• 24 calendar days of vacation + an additional day off before a birthday.
• Comfortable and flexible work schedule: full-time: 2/2 (9:00-21:00) or 5/2 (9-hour shifts 9:00-21:00), part-time: 2/2 (9:00-18:00) or 5/2 (shifts of 7 hours between 9:00 and 21:00).
• Remote work: You independently choose a comfortable space to work, the main thing is to have your own PC or laptop, headset, stable internet and a quiet place for communication.
• Mobile communication for employees: After three months of working in the company, you will be able to use corporate rates to always stay in touch.
• Continuous development: Possibility of participation in large-scale infrastructure and digital projects. We are open to new ideas and initiatives.
• Possibility of booking employees:According to the current legislation of Ukraine.
• An inspiring team: Cooperation with talented and motivated colleagues who support each other.
• Social responsibility: Participation in volunteer initiatives, support of charitable projectsobjects, youth programs and environmental initiatives.

We are at the stage of transformational processes, so your expertise is very important to us. Your ideas and fresh perspectives will directly impact the company. By working with us, you become part of a strong, modern and dynamic company that is already building the telecom of the future today.

Send your resume, we are waiting for you!