Specialist in technical support of subscribers in Datagrup Volia

Job description

We are a telecommunications group led by lifecell.

We provide mobile and fixed communications, Internet, television and digital services to millions of users throughout Ukraine. In times of war, we make sure the country stays connected: we invest in batteries and generators to keep our base stations running even without power.

And lifecell is people. More than 4,000 specialists across Ukraine work in a group of companies together to develop telecom every day. We value initiative, support new ideas and share experience. There is the stability of a large group of companies lifecell and Datagroup, the flexibility of modern business and the support of the international holding NJJ Capital, which helps each of us grow.

We invite a Customer technical support specialist to our team!

Such interesting things await you tasks:

• Consultation of the company's subscribers on the incoming line.
• Presentation of telecommunications services in telephone mode.
• Entering information into the database.

We would like to see the following experience and qualities in you:

• Fluent command of the Ukrainian language, clear and competent language.
• Developed communication skills, confident diction.
• A confident PC user, the ability to quickly learn new programs and online tools.
• Activity, motivation for professional development and self-realization.

We at lifecell and Datagroup are building a team in which everyone has equal opportunities for development and success. We support the principles of gender equality, inclusion and diversity, so we welcome candidates regardless of gender, age, background or other characteristics.

We are especially happy to see veteran candidates among our candidates - your experience will be an added advantage.

Key competencies:

• Resistance to stress: we value the ability to maintain calm, poise and a professional tone in any situation.
• Customer orientation: putting the customer at the center of attention, being courteous and offering simple solutions is important to us.
• Empathy: is important to us understand the state and needs of the client, creating a trusting atmosphere.
• Communication skills: we value clarity in statements, the ability to listen and maintain a meaningful dialogue.
• Attention and work with information: we note the ability to quickly find data, correctly record appeals and not lose details.
• Digital literacy: confident work with a PC and the ability to quickly learn new programs are important to us.

We can offer:

We value our employees and create all conditions for comfortable and productive work. By joining our team, you get:

• Employmenttransfer in accordance with the legislation of Ukraine to the Datagroup company.
• Stability and professional opportunities: The possibility of professional development and career growth in a large and reliable telecom group.
• Guaranteed and timely salary, as well as a full social package from the first working day.
• Paid introductory part: You will start by studying the company's product. Even without experience, you will be able to gain new knowledge and confidently develop, becoming an expert in the field of telecommunications.
• Medical insurance: Taking care of your health is our priority value, which we ensure after six months of working in the company.
• 24 calendar days of vacation + an additional day off birth.
• Working in theoffice (Lutsk, 2a Karbysheva Street) — you work in a comfortable space where the team spirit and colleagues help to quickly solve work issues.
• Mobile communication for employees: You will be able to use corporate rates to always stay in touch.
• Possibility of booking employees:According to the current legislation of Ukraine.
• An inspiring team: Cooperation with talented and motivated colleagues who support each other.
• Social responsibility: Participation in volunteer initiatives, support of charity projects, youth programs and environmental initiatives.

By working with us, you become part of a strong, modern and dynamic company that is already building the telecom of the future today.