Technical Support Specialist (English language) in UniTalk

Technical Support Specialist (English language) Kyiv Hello!) We are UniTalk - an international IT company that provides cool and high-quality services in the field of telecommunications, including IP telephony, virtual PBX, call tracking, recording of telephone conversations, etc. A few facts about us: — 7+ years of successful market activity — 70+ professionals in our team — 20+ countries in which we provide services. Our mission is to provide a high-quality, flexible and universal communication tool for all areas of business. We are united by common goals and interests, and we are looking for a Technical Support Specialist who will perfectly complement our team:) What we expect: —experience in setting up network equipment (router, network card, IP phone) —understanding of the basic principles of work in Linux/Unix systems —the level of using the command line at the same level as a user —general understanding of TCP/IP, TLS, NAT, differences between TCP and UDP —experience of working in TeamViewer, AnyDesk —understanding of what kind of IP-telephony — English language is on par with Upper-Intermediate (B2) + —ability to independently obtain the necessary information to solve the client’s technical problem — the ability to resolve conflict situations with the client — sociability, camaraderie — stress resistance — multitasking. It will be a plus: — knowledge of the Polish language What you will do: — connect customers of the cloud telephony system — help customers solve technical issues, advise them on setting up our services — configure customer telephony (via the web interface) — remotely install software (via TeamViewer, AnyDesk) — configure remote network equipment (via a web interface)—accept customer requests via calls or Telegram bots. What we offer: — flexible work schedule — paid holidays — annual salary review — convenient location of the office near the Kontraktova Ploshcha metro station — comfortable workplace and necessary equipment — training compensation — professional and career growth — delicious snacks with pastries/tea, sweets and fruits — game room with PS5, table tennis and football — interesting Team Building and other activities — pleasant atmosphere in the team and loyal management. Our social networks: Instagram: Facebook: YouTube: If this description about you meets your expectations and wishes as much as possible, send your resume! We will be happy to read your experience, and if it meets our requirements, we will contact you within 5 working days :)