Technical Support Specialist (CYBER SECURITY) in Sigma Software

CUSTOMER

Our customer is a cyber security company founded in 2012 in the USA. The main product is the backbone of all products that protect enterprises from sophisticated bots. Today, it is possible to verify the humanity of more than 10 trillion interactions per week for some of the largest companies and internet platforms.

PROJECT

Global overview:

• More than 500 employees
• 3 Support Specialists on the Sigma Software side and TL in Israel
• Initial training is expected to take up to 3 months
• Business trips to Israel 2-3 times per year are necessary
• There is no fixed schedule
• 8-hour shifts, 40 working hours per week
• Night shifts are presence
• Shifts on Saturday and Sunday

REQUIREMENTS

• 2+ years of experience in the technical support domain
• Experience with Kibana and BigQuery
• Basic knowledge of HTML & CSS
• Basic understanding of software architecture to provide help to customers
• Upper-intermediate+ / Advanced level of English
• Proactive, willing to take responsibility
• Readiness for night shifts

WOULD BE A PLUS:

• Basic cybersecurity knowledge — Proxy VS NAT, WAF vs Network Firewall, network security, VPN, CAPTCHAs, and captcha solvers
• Understanding threats — Scraping, ATO / BF, Scalping, AD fraud, click fraud
• Understanding of logs analysis, API, client-server model, Regex

RESPONSIBILITIES

• Provide 2-level technical support on an out-of-office and weekend basis
• Analyze logs/graphs/dashboards, isolating data in Kibana
• Arrange cases, tickets, and request details in Salesforce
• Write/use queries to find data with BigQuery
• Communicate with customers and work on cases and alerts in Slack
• Communicate with other teams and share all information on the case in an organized and structured way due to all procedures