Customer Support Specialist in IPLAND

IPLAND is an international product IT company. We open new non-standard ways of solving business challenges by providing global cloud services (SaaS) based on the sharing economy and the capabilities of artificial intelligence. In addition to creating innovative software products, we provide a full cycle of services for their use: launch, training, administration, development and automation of customer processes, technical support and consultations of business analysts. Our main specialization is improving the efficiency of business processes of manufacturers, distributors, merchandising agencies and retail chains in the CPG (including FMCG) and pharmaceutical industries. - 120+ employees in the team;-160+ clients in 8 countries, including: PepsiCo, Coca-Cola, Nestle, Shell, Nemiroff, Philip Morris and others;-15,000+ users of our services;-Gold partner of Microsoft. It is important for us:-Enthusiasm - it is possible to make customers happy only by being in love with your business; - Trust - as a foundation for building all relationships in the company and beyond; - A sense of beauty - an attitude towards quality in all its manifestations; - Simplicity - simplicity does not require explanations. Professional and personal Competencies: -Experience of working in technical support on the first line from 1-2 years; -Ability to learn quickly, intelligence, activity, attentiveness; -Fluent communication on the phone, competent oral and written language (Ukrainian and Russian); -Knowledge of the English language will be a plus; - Willingness to be a mentor for new colleagues in the future; - Ability to participate in direct training of clients; - Empathy and desire to help in any situation. Main tasks: - Timely and qualified reception (oral and written) of requests from clients; - Evaluation and analysis of primary information from clients; - Consulting and providing explanations at the request of clients regarding the use of services; - Solving cases independently or with the involvement of a team; - Searching for the optimal solution and communicating it to the client.? Working conditions: - Remote or hybrid mode of operation , there is an opportunity to work permanently in the office if desired;-Work schedule from Monday to Friday from 10:00 a.m. to 7:00 p.m.;-Partial compensation of health insurance after passing the trial period;-Paid vacation 21 working days and sick days;-Office in Kyiv, a 15-minute walk from the Svyatoshyn subway; - The office is equipped with shelter and everything necessary for autonomous work during power outages and blackouts; - Free parking for cars, motorcycles and bicycles; - Privileged discount card of the WineTime chain of stores.