Technical support specialist in Inqud

Technical support specialist

віддалено

Необхідні навички

Requirements:
Speak literate written Russian and Ukrainian;
Have an elementary or intermediate (Pre-Intermediate, Intermediate) knowledge of English;
Strong Windows / Mac OS / Linux skills;
Basic knowledge of HTML;
Basic system administration skills (pinging, tracing);
Knowledge of English at the Intermediate level or higher (competent speech and correspondence in English);
Have a high level of responsibility and self-organization;
Ready for intensive education;
Know how to work with a large amount of information;
Have a higher or incomplete higher education (technical will be a separate plus);
Ready to work in a pre-established schedule with a certain shift length;
Know how to clearly and structurally express your thoughts in writing;
Know how to highlight the essence in a big information sizes.

Пропонуємо

What do we offer:
Remote job 09:00 — 19:00 UTC+2;
Timely payment;
The average salary is 20 000 UAH;
Sliding chart 5/2;
Remote paid training;
Bonuses for referring friends (referral program).

Обов’язки

What Does A Technical support specialist do:
Interaction with the product;
Product Systems Monitoring;
Bug reports;
Sorting and initial registration of issues in the JIRA ticket system;
Writing instructions for managing systems;
Setting up privileges in the client management system;
Receiving information from clients;
Providing customers with instructions on how to use the company products;
Helping clients solve problems accessing our systems and websites;
Updating and using relevant knowledge;
Collecting as much information as possible about the problem, trying to solve it on your own or transferring it to developers / DevOps / system administrators.

Про проєкт

Inqud.com a payment service of storing and exchanging cryptocurrencies. Payments without borders featuring support of cryptocurrencies, instant exchange and secure storage.