Technical Support Specialist in UniTalk

July 9, 2024

Technical Support Specialist

Kyiv

Hello!👋

We are UniTalk — an international food company An IT company that provides high-quality and diverse services in the field of telecommunications: from IR telephony and call tracking to voice work and speech analytics using AI.

Briefly about us👇🏻
2014 was the birth of the company and the creation of the team.
2017 - product development and first integrations with external services.
2018 - product development and affiliate program launch.
2019 - First international client and public API launched.
2022 - Rebranding from Nextel > UniTalk.
2023 is the Ukrainian Business Award in the "Business of the year 2023" category. UniTalk entered the TOP-100 IT companies that care most about Ukrainians and Ukraine.
2024 - opening of an office in Poland with a local team, emergence of AI-based products.

Feedback from our customers - bit.ly/3xUDdzz

In order to continue to win, we are looking for a Technical Support Specialist who is able to help our customers with the solution of any - any technical questions about the product: from setting up the workplace to conducting a short training on how to use our product😎

We are ready to help you become a better employee in the Technical Support department;) We will train you, support you and provide you with all the necessary tools for work so that you can feel confident and be ready to reach new heights;)

And you can get acquainted with the team and their impressions of working at UniTalk here 👇🏻

• getting to know the team — jobs.dou.ua/...​companies/unitalk/photos
• reviews of our employees — jobs.dou.ua/...​companies/unitalk/ reviews

What awaits you:

• Training : first you will undergo training with our Team Lead — one of the best employees of our company. He will introduce you to our work, structure and corporate culture, work tools, regulations and instructions.
• Testing : after learning, you will be tested for knowledge through tests to understand what you learned better and what we still need to work on.
• Technical Support : Next, you will start working on all technical requests from customers. From simple queries like "call tracking not working" to complex settings for speech analytics web hooks or voice bot settings.
• Service check : you will monitor the performance of services after updates and control the quality of their work.
• Problem Solving : Participating in global problem solving and consolidating information for your Team Lead to speed up problem solving.
• Integrations : connect integrations of our telephony to external systems of CRM/ERP customers and write instructions, reviews for using our services.
• Interesting tasks : you will be involved in performing various tasks that will not let you get bored😊

Opportunities for growth:

We support the development of our employees and proposalswe have many opportunities for career growth. Growth in our company can be very diverse, here are some examples:

• Development in the Technical Support department: if you are interested in developing in a support position, you can deepen your knowledge and move to more complex support lines, become a mentor and even a Team Lead. We encourage our employees to participate in various additional projects, which allows you to expand your skills and knowledge in different directions)
• Transfer to other departments of the company: you can develop not only in technical support, but also transfer to other departments , such as accounting, sales or development. We already have such successful cases ;)

We will be an ideal match if:

• work in the office in Kyiv (Kontraktova Ploshcha)
• you have experience configuring any network equipment
• you know what network protocols (UDP, TCP,
• are basic configure Windows or Linux
• you have good communication skills and the ability to work in a team.

Not necessary, but will be a big plus: < /p>

• work experience in the field of technical support
• work experience with Linux/Unix systems
• English or Polish at the Upper-Intermediate+ level

Now for the most interesting thing - how much?

During the trial period, the salary will depend on your experience. The minimum starts from 20,000 UAH. The company will invest in you, providing all the necessary resources for a successful start.

After the trial period, everything depends on your contribution to the overall business, involvement and initiative. Your salary can grow systematically due to bonuses and regular reviews.

We also have additional bonuses and bonuses. We reward our employees with bonuses for training new employees, for working in night shifts and weekend shifts and much more✨🚀

In addition to a cool salary, you will receive:

If your resume has passed the initial selection, you will be waiting for:

• an interview with our Recruiter
  • li>
  • interview with the manager
  • offer🎉

  Do you feel a shared vibe? Don't waste time, respond and let's start dating🔥