Technical Support Specialist in Poster

Poster is the first Ukrainian cloud-based restaurant business automation system. 10 years ago, Poster replaced iron dinosaurs with servers in warehouses with a simple and convenient solution. Now 20,000 establishments in Ukraine and 100 other countries work with Poster. Our mission is to make doing business easier for entrepreneurs around the world. The heart of the company is in Dnipro, we also have a local office in Mexico, and dealers and partners in Europe and Asia. Technical Support Specialist is the same Poster support manager, but narrowly focused on working with equipment. Our customers consider our support to be the best, and it really is. Our superpower is benefit, simplicity and care. This is what we teach and what we support in our company culture. Therefore, if you believe that these tasks are within your power, you have every chance to join a real team of professionals. We are made for each other if you: Have experience working with network equipment (Mikrotik, Asus routers; network printers); Understand , that respect and care for the client is a must have; You have experience working in customer service, a call center (it is not necessary, but it will be an advantage); You have a great desire to learn and develop quickly; You are able to simply explain complex things; competent oral and written language; Ready for a 2/2 work schedule (from 9 a.m. to 9 p.m.). What you will do: Remotely configure equipment or a network at the client's facility; Advise Customer Support managers on equipment configuration issues (printers, fiscal registers, scales) or networks at the client's facility; Process requests from Customer Support regarding technical errors in the operation of network equipment; Communicate with customers by phone or in chat; Constantly study the product and its functions, monitor new features; Observe and collect feedback, frequent problems and bugs, to make the Poster product better together with other teams. Poster is 220 colleagues who are infinitely in love with restaurants. With us you will receive: Paid training, preparation for joining the team Support at every stage of work from a mentor, team leader and team A step-by-step plan for your development and mentoring, regular and honest exchange of feedback A transparent system of grades from Junior to Senior, according to which you will grow in salary. You will be able to grow along the way and take on additional tasks within the framework of the main working hours. The opportunity to build a career in other areas within the company. Our Support was transferred to the Advanced Support, Foreign Support, Success, Marketing, Onboarding departments. Internal courses and training Practical understanding of how processes work in a product IT company An environment where freedom of thought prevails, initiatives are born, and there is no bureaucracy. Your idea can be implemented at the level of a team, department or company Warm atmosphere of the team, even in the office we wear slippers Modern equipment for work 20 calendar days of vacation Unlimited sick leave without the need for certificates Comfortable and well-equipped office in the center of Dnipro Stable and timely payment of competitive wages New friends because we know how not only to work, but also to rest together