Technical support specialist in ABM LOYALTY | Grupa kompaniy ABM CLOUD

July 5, 2024

Technical support specialist

Kyiv, remotely

Hello,

we are the ABM Cloud team and we are simply in love with what we do! We are currently developing 11 incredible products that are changing business processes around the world. They work with us in Europe, Asia, the Middle East, America and LATAM. But we always need new heroes, so right now we're looking for you, the legendary support manager for our three products: Inventory, Assortment and Shelf.

You will interact with:

• Project managers
• Analyst
• Developers
• QA

Your main tasks:

• Technical customer support: control of correctness of data exchanges, consulting users, answers to customer requests;
• Analysis of detected errors, reasons for their occurrence; formation of appeals to developers;
• Assistance to consultants in project work: writing instructions, setting, testing, support;
• Implementation of internal procedures, company requirements related to operational activities;
• Writing methodological documents;
• User training.

How to understand that you are our candidate?

• Higher/unfinished higher technical education;
• Proficiency in English at the B2 level or higher;
• Active life position, sociability, analytical abilities;
• Responsibility and attention.
• Confident command of Word, Excel.
• The ability to communicate well and structured.

But that's not all! Here's what we're ready to offer you:

• Work in a team of experts who know how to play so that it's fun, even when it's "hot as hell".
• Salary, which we pay clearly and on time.
• Flexible work schedule, because we understand that sometimes you need to sit a little in a coffee oasis, and then break records!
• Work in a company with a mega cool corporate culture, where your ideas come true and your potential is unlimited.
• Opportunity to improve your English at corporate classes.
• A spacious office (if working in an office is about you) in the best traditions: Starlink, tea, coffee, fruit.

Do you understand that the offer is just for you? Then send your CV!