Technical Support Specialist in PAXLE

23 липня 2024

Technical Support Specialist

Київ

Hi, I’m Artem, CEO of PAXLE — an international group of ADTech manufacturing companies.
We develop our  IT products and are already testing them on real customers.

I’m actively seeking a talented Technical Support Specialist to join our team. The ideal candidate should be able to work with technical problems and effectively solve them, take initiative and respond with enthusiasm to new tasks, be open to new experiences, and continuously improve their skills.

Our expectations from you:

— proven experience as a Technical Support Specialist;
— 0,5+ years experience in Affiliate Marketing, Traffic arbitration;
— Experience with API and S2S;
— Professional communication skills, ability to build long-term relationships with clients;
— Strong self-management skills, structured and system approach to work;
— Ambition and constant desire become better each day;

Will be plus:

— Experience with Affise, TryVoluum, TrackDesk, AffPlus, etc.

Your main duties will be:

— Offering technical and informational support to clients;
— Assisting clients with integrations, including API and S2S.
— Identifying and resolving bugs;
— Contributing ideas to enhance product features and tools;
— Collaborating closely with the development team;
— Preparing reports and necessary documentation;
— Participating in product development and brainstorming new ideas;
— Executing tasks assigned by management.

What we offer:

— Remote work in Ukraine or from abroad;
— Medical insurance;
— Over 30 days off throughout the year (20 working days of vacation + public holidays) and 10 sick days;
— Corporate English courses;
— A MacBook for convenient work;
— Salary linked to the current exchange rate;
— Reasonable and loyal management;
— Team-building activities, knowledge sharing, and many interesting initiatives within and outside the holding company.