Technical Support Specialist (2400044A) in Ciklum

Technical Support Specialist (2400044A) Київ, Львів, Дніпро, Вінниця, віддалено Ciklum islooking for a Technical Support Specialist tojoin our team full-time inUkraine. Weare acustom product engineering company that supports both multinational organizations and scaling startups tosolve their most complex business challenges. With aglobal team ofover 4,000 highly skilled developers, consultants, analysts and product owners, weengineer technology that redefines industries and shapes the way people live. About the role: AsaTechnical Support Specialist, become apart ofacross-functional development team engineering experiences oftomorrow. Responsibilities: Respond tocustomers' request (inquick and efficient manner) Service Desk management Understand and analyze customers' problem, find appropriate and acceptable solutions Help tosolve most problems directly otherwise escalate the issues through our ticket system todevelopers and next support level Check the status ofthe problem until itissolved Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation Update the documentation Email, voice and conference communication with customers Ongoing tasks completion whilst meeting set deadlines Requirements: Basic technical background (Basic ITeducation, courses will beaplus) Familiarity with Active Directory, Exchange Server, SQLServer, Windows Server Experienced user inPC based computer systems Understand and analyze requests, react quickly Excellent English, both written and speaking skills are required Service-oriented with desire tohelp people Push the matter through Detail oriented, reliable, stress resistant Responsible, initiative, multitasking isamust (ability tocombine main functions and other ongoing processes), self-organized, eager tolearn Able toplan your own time Shift work (morning-day, day-evening, evening-night) Excellent command oforal and written English Strong ability toresearch, diagnose, troubleshoot and identify solutions toresolve system issues Understanding ofstandard support procedures for proper reporting, escalation and follow upisaMUST Meet deadlines precisely Desirable: Experience with Active Directory, Exchange Server, SQLServer, Windows Server would beaplus Experience with FreshDesk, Zendesk will beaplus Experience onsimilar (ITsupport) position will beaplus Personal skills: Detail and service oriented Multitasking Reliable Communicative Responsible Initiative Able toplan own time Self-organized What`s initfor you? Care: your mental and physical health isour priority. Weensure comprehensive company-paid medical insurance, Mental Health programs, aswell asfinancial and legal consultations Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications Growth environment: share your experience and level upyour expertise with acommunity ofskilled professionals, locally and globally Own your schedule— you are the one todecide when tostart your working day. Just don’t miss your regular team stand-up Opportunities: wevalue our specialists and always find the best options for them. Our Internal Mobility Program helps change aproject ifneeded tohelp you grow, excel professionally and fulfill your potential Global impact: work onlarge-scale projects that redefine industries with international and fast-growing clients Welcoming environment: feel empowered with afriendly team, open-door policy, informal atmosphere within the company and regular team-building events Aboutus: Discover the pros of20-year global experience! Join one ofthe largestIT companies inUkraine, awarded asone ofthe top 10employers inUkraine byForbes. Boost your skills and make adifference with cutting-edge projects, skilled colleagues and the latest tech stacks. Ciklum has been recognised asaveteran-friendly business bythe Veteran Hub inUkraine.We're committed tocreating awelcoming environment for veterans and developing processes that meet their needs. Wevalue the skills and unique perspectives military veterans can bring toour business and are willing tosupport their transition tocivilian life. Bebold, not bored! Interested already? Wewould love toget toknow you! Submit your application. Wecan’t wait tosee you atCiklum.