Technical Support Specialist in Sperasoft

Sperasoft is a leading game co-development company headquartered in the heart of Silicon Valley. We work closely with our partners to deliver high-quality titles for world-class publishers. Sperasoft is a part of Keywords studios – international technical and creative services provider to the global video games industry and beyond.

• Availability to work in shifts, including nights, weekends and holidays (12h schedule)
• Technical support skills with focus on game servers and client crashes
• Knowledge of network technologies and GNU/Linux OS
• Ability to perform tasks by both established processes as well as placeholder and temporarily agreed measures
  
• Excellent written and verbal communication skills
• Maintaining strict punctuality and quick response
• Familiarity with common IT infrastructure and its practices

Would be a plus:

• Monitoring/Analyst experience (assessments based on data, graphs etc.)
• Technical support experience in an online 24/7 service industry
• Experience working in games industry, particularly multiplayer and MMO games
• Some familiarity with terminology and process for game development, QA and release management

Sperasoft is a leading game co-development company headquartered in the heart of Silicon Valley. We work closely with our partners to deliver high-quality titles for world-class publishers. Sperasoft is a part of Keywords studios – international technical and creative services provider to the global video games industry and beyond.

,[Proactively monitor a selection of online games and related systems required for 24/7 service, Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs, Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner, Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel, Consult, create and maintain process documentation, Carry out quick patch and build deployments including post deployment smoke testing, Prepare accurate and timely reports with updates and summaries on events and issues] Вимоги: Linux, Game development, QA, Networks, Communication skills Інструменти: . Бонуси та переваги: Sport subscription, Training budget, Private healthcare, Flat structure, Small teams, International projects, Free coffee, Free snacks, Free beverages, Modern office, In-house trainings, No dress code.