Technical support specialist in Saltivskiy m’yasokombinat

SMK Group is a Ukrainian manufacturing and trading company with a 25-year history that combines production, import, distribution and retail. We build a systemic business, scale directions and form strong management teams.

We are about strategy, development and management solutions. We have teams that shape company policy, influence large-scale business processes and implement long-term projects.

We invite a Technical Support Specialist (1 line) to join the team, who will become part of the newly created Service Desk and will help employees promptly solve technical issues.

The main tasks of the position:

Provide a fast and high-quality first line of technical support for company employees: reception, processing and resolution of appeals in accordance with internal standards.

Your main tasks

• Acceptance and registration of user appeals
• Initial diagnosis and resolution incidents
• Administration of accounts and access rights
• Workplace support (PCs, laptops, printers, MFPs, cash register equipment, TSD)
• Working with the ticket system
• Escalation of complex requests to the second line of support
• User consultation
• Filling and updating the knowledge base

Requirements for candidate:

• Sure knowledge of Windows 10/11, MS Office
• Basic knowledge of 1C, Odoo, IT-Enterprise (will be an advantage)
• Understanding of TCP/IP basics
• Basic skills of working with Active Directory
• Experience of working with ticket systems
• Skills of remote support (AnyDesk, TeamViewer, RDP)
• Willingness to work in shifts
• Communicative and courteous
• Resistance to stress
• Attention to details
• Analytical thinking
• Service orientation
• Minimum experience: from 6 months in the field of technical support or customer service
• Optimum experience: 1-2 years in Service Desk / Helpdesk
• Working experience in large companies or retail will be an advantage
• Education: IT / computer science / telecommunications (preferred)
• Ukrainian - fluent, English - basic (A1/A2)

We offer:

• Work in a large stable company
• The possibility of development in IT direction
• Participation in the launch of a new support service
• Competitive pay and timely payments
• Professional team and clear processes
• Location: Bila Tserkva / Kyiv
• Format: office only for a trial period, then hybrid/remote work is possible
• Schedule: variable schedule (day/night/48)
• Trial period — 3 months

If you are interested in developing in the field of IT support and working in a system company, send your resume.

 We will be glad to see you in the SMK Group team.