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Technical Support Specialist in robota.ua
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robota.ua
Hello, let's get to know each other! We are the robota.ua company — an online job search platform in Ukraine. We are part of the European holding Grupa Pracuj and a partner of the international network The Network.
Every day we help thousands of people to find work and companies to find employees quickly and conveniently.
Today you have there is an opportunity to join our team of professionals who confidently step towards the same goal and are united by common interests and values, because we are looking for a Technical Support Specialist. style="font-weight: 400">
You have experience with customer inquiries (phone/mail/chat) and Service Desk / CRM systems
You have a higher education (or are studying in the last courses)
Able to communicate clearly, write competently in Ukrainian and keep calm in difficult situations
Attentive to details and like to understand the causes of the problem, not just "toss it on"
Intermediate+ English will be a plus
It will be a plus if you:
(Windows/MacOS/Linux/Android/iOS) and browsers
Able to use DevTools (Console/Network/Storage)
Have a basic understanding of API (REST/JSON)
You know how to issue bug reports (steps/expected/fact/evidence) and have worked with Jira/YouTrack/Trello or similar
What will you do:
Accept and process requests from employers and searchers (phone, mail, messengers, chats)
Advise clients about the operation of robota.ua services and help find solutions
Diagnose technical issues: collect details, check reproducibility, record facts
Transfer tasks to development with a quality description and all necessary data
Helpsyou with settings and basic troubleshooting
Support customers in online payment issues (on request)
Conduct initial functional testing and smoke tests after updates
Advise company colleagues regarding the site and internal admin systems
Interact with other teams (Product, Sales, Finance, Marketing, QA) so that the client receives results quickly
We are waiting for you:
Official employment: 24 days of annual leave and paid sick leave
Work schedule: Mon-Fri, 09:00-18:00, + reset hour
Hybrid format of work in Kyiv (currently the team visits the office once a week)
Medical insurance
Professional training and development
Bright, large and cozy office in UNIT.City
Opportunity to visit the gym on the territory of the park
Corporate and team buildings - we really like to spend time together :)
