Technical support specialist in Ekspres Market box

style="font-weight: 700">Today box is more140 stylish stores,own cooking box Cafe,bakery Bakery boxand over 100 pizzerias Pizza box.

The team is growing, that is why we are looking for a Technical Support Specialist.

Our expectations from the candidate:

• Experience with Windows OS (workstations);

• Basic knowledge of networks: TCP/IP, DHCP, Wi-Fi;

• Understanding the principles of operation:

  • cash and sales equipment;

  • PRRO;

  • 1C (user level);

  • Experience or confident use of remote support tools (RDS, AnyDesk).

• Politeness, patience, customer orientation;
• Ability to explain technical things "in simple words";
• Self-organization and discipline.

Main duties:

• Reception and processing of user requests via HelpDesk, phone, Viber;

• Remote resolution of hardware and software problems support;

• Support:

  • PCs of administrators and users;

  • cash register equipment;

  • weighing equipment;

  • PRRO;

  • ERP / 1C (at the user level);

• Maintenance of network equipment on the basic levels;

• Remote work with users (RDS, AnyDesk);

• Escalation of complex incidents to the 2nd line of support (analysts, engineers);

• Control of the correct and timely closure of incidents.

We offer:

• work in a stable company that is actively developing; 

• competitive salary (discussed based on the results of the interview);

• professional team and work support.

• opportunity for professional growth in the IT direction of retail;

• comfortable working conditions and friendly atmosphere.

We are waiting for your resume!

Regards, box network HR team