Technical support specialist in UKRAYiNSKI SISTEMI KONTROLYu, TOV

Vacancy: technical support service specialist

Ukrainian Control Systems LLC is a provider of technical solutions in the field of transport monitoring. We currently have a vacancy for a technical support engineer. Our office is in Kyiv.

We are looking for a technical support specialist to work with customers, solve technical issues and provide high-quality support for our software/hardware.

Basic responsibilities:

• Providing technical support to customers (first and second line) via phone, e-mail and ticket systems;
• Diagnosing and solving technical problems (network settings, software errors, integration, working with APIs, etc.);
• Maintaining the knowledge base: creating and updating articles, instructions, FAQ;
• Close interaction with developers and other departments to solve complex incidents;
• Monitoring of the support system, control of response times and quality of service;
• Conducting training for customers (online meetings, webinars, demonstrations).

Requirements to the candidate:

• Higher technical education (information technology, computer science, telecommunications, etc.);
• Experience in technical support from 1 year (preferred, but not mandatory);
• Knowledge of the basics of networks (TCP/IP, DNS, HTTP/HTTPS, VPN, firewall);
• Understanding the operating principles of the OS (Windows, Linux);
• Basic knowledge of SQL, JSON, REST API - will be an advantage;
• A must - the ability to clearly, structured and technically competently formulate thoughts in written and oral communication;
• High level of customer orientation, attention to details, responsibility;

We actively support diversity in the team and prefer female candidatesas we strive for a balanced and inclusive environment. We believe that diverse perspectives make our team stronger.

We offer:          

• Training and internship, this period is paid.

• Stable work in a dynamic company;
• Competitive salary with the possibility of growth;
• Professional development, training, participation in international projects.
• Annual paid vacation
• 5-day work week from 09:00 to 18:00

If you are a techa highly savvy person who can explain complex things in simple but precise words - we look forward to hearing from you!

Send your resume with a cover letter that briefly describes your experience in technical support and provides an example of how you solved a complex customer technical issue.