Technical Support Specialist in Adtelligent

REQUIREMENTS:

• Experience in a similar position at least 1 year
• Experience with technical documentation
• Strong understanding of web/web-related technologies (REST API, client-server communication)
• Experience with Web debugging tools (Chrome DevTools)
• Previous experience in HTML/CSS/JS
• Deep knowledge of MS Excel
• English — Upper-intermediate (spoken and written)
• Strong troubleshooting and problem solving skills
• Result-Oriented and good communication and interpersonal skills

WOULD BE A PLUS:

• Experience with Google Products: Google Ad Manager,Google AdSense and Google AdExchange

RESPONSIBILITIES:

• Maintain effective internal and external customer communication, provide a high level of support, and minimize escalations to the Technical Department
• Be responsible for validating customer integrations
• Identify, analyze, and troubleshoot technical issues, providing customers with effective solutions
• Monitor and take responsibility for the progress of all reported issues and bugs
• Collaborate with various departments to handle customer requests
• Notify partners of problems and assist in resolving arising issues
• Contribute to improving the process for a smooth and fast customer integration

WE OFFER:

• Competitive salary
• Flexible working conditions
• Work in a dynamic environment with interesting challenges
• Paid vacation (20+ working days per year) and sick leave
• Corporate English lessons
• Health insurance