Technical support specialist in Chekboks

Checkbox is a Ukrainian product, a business management tool for small and medium-sized enterprises. This is a software cash register that completely replaces a cash register and turns a smartphone / tablet / PC / POS terminal into a cash register, terminal and scanner.

Service started by Dmytro Dubilet and Andrii Sukhov in 2020, who together with the IT team were engaged in the development and implementation of the PRRO.

The product and the number of satisfied customers are growing rapidly . That is why the Support team is open to experienced, motivated technical support specialists.

Why it's cool to work atCheckbox? Because this is a Ukrainian product that develops our economy. You are not tied to a place, the office is your home.

All you need for work is stable Internet with backup power, quiet working a place, a headset (if needed, the company provides), competent speech and the ability to tell complex things in simple words.

We will teach you the rest :)

Main tasks:

• consulting customers in chats and by phone (with time);
• remote assistance with setting up the software;
• quick response and resolution requests;
• in the future, remote connection to windows/linux workstations is possible for the purpose of diagnosing and solving problems in the work of the PRRO.

We care about:

• having experience working in technical support in chat, call or live modefrom 1 year;
• availability of equipment to work from home and backup power source.

It will be a plus:

• technical or accounting education, knowledge of SQL;
• understanding of ServiceDesk service principles.

Personal qualities:

• love of people and communication;
• competent Ukrainian language;
• customer orientation and patience;
• multitasking;
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• independence in solving problems;
• proactive position.

What we offer:

• ability to work remotely. All you need is a computer, a headset and a quiet place to work;
• 2-week training and mentoring program;
• 24 vacation days per year and sick days;
• the possibility to influence the work schedule (initially 5/2 - 8-hour working day, after 1-2 months of work - 2/2 - 12-hour working dayth day), take additional paid hours;
• the possibility to start a work shift from 7:00 a.m. to 10:00 a.m.;
• stable payment of wages 2 times a month;
• opportunity for career growth and mentoring;
• free English language courses;
• support for each new employee on the project.

If you want to become part of the Ukrainian product, then respond to the vacancy!

Maybe we are looking for you :)

More about us here

• https://checkbox.ua/
• HRM Ksenia Sergienko,

  Checkbox