Technical support specialist in IKVELTIM, TOV / EqualTeam

LMS Collaborator is a multifunctional platform for adaptation, training, certification and personnel development of companies with flexible integration capabilities, which has been successfully working on the Ukrainian market for many years and plans to enter European markets, invites you to join its teamCustomer Support Manager/Technical Support Specialist

Basic Requirements< /b>:

• ideally a higher technical education, but not critical, if from another direction;
• 1 year or more experience in technical support and/or IT would be a plus, but not required; we are ready to train if the candidate is ready to develop and work;
• skills of communication with clients, the ability to listen, understand the client, convey the necessary information and be client-oriented;
• Knowledge of HTML, CSS, SQL ( will be a significant plus, but not critical; we are ready to teach);
• attention, courtesy, persistence, ability to work for results, ability to work in a team;
• knowledge of MS Office, Google docs , Google sheets - required; bug tracking systems (Jira, Redmine, etc.) - not critical, ready to teach;

Duties:

• quick processing of customer requests;
• coordinating and controlling the deadlines for the fulfillment of requests from customers;
• checking detected defects and forming tasks for their finalization by our QA-Team;
• transferring requests regarding the development of the platform's functionality to the Customer Success Team;< /li>
• consulting clients on using LMS Collaborator, its functionality;
• conducting presentations and training clients on using LMS Collaborator functions.

What we offer:

• decent salary: UAH 15,000 - for the first trial month (in this month you will only learn and master the platform), after the trial period - from 20,000 to 30,000UAH "on hand"(rate 15,000+% from the implementation of KPI);
• the first 3 months the work format in the office, in the future hybrid (in the office and remotely);
• 8-hour work schedule from 9 a.m. to 6 p.m., Mon. to Fri. , one hour of lunch; Sat, Sun - days off;
• paid vacation - 24 working days, paid sick days;
• modern, progressive team that values ​​independence, but is ready to help a colleague;
• >
• cool corporate culture; tea, coffee, fruit, sweets in a comfortable office located in the 600th anniversary district; internal corporate events, support from our employees and a modern onboarding and adaptation program, which allows you to "merge" into the team and work process as comfortably as possible.

We build relationships with team members based on respect and a long-term perspective, so each of our employees values ​​their work.

If you liked the above, send your detailed resume and we will be ready to talk in more detail.