Technical support specialist in Ofis Reserch Centr

Responsibilities:

• Working with ticket systems for accounting and control of user appeals.
• Diagnosis and troubleshooting of complex technical problems of users , including hardware and software configuration.
• Interaction with developers and system engineers to solve complex tasks.
• Analysis of recurring problems to optimize processes and improve service quality.
• Knowledge base management, for creating and updating instructions.
• Maintenance of corporate cloud services.

Requirements:

• Experience in IT support.
• Knowledge of client operating systems -Windows, Linux, MacOS
• Knowledge of network technologies and the principles of their construction
• Experience of working with ticketing systems
• Skills of drafting technical documentation
• Proficiency in written English at the Intermediate level or higher (written communication with users)

Would be an advantage:

• Experience with SIP telephony (FreePBX)
• Experience with Mikrotik, Fortinet brand equipment
• Experience with VPN (OpenVPN)
• Experience with CCTV systems, access control systems
• Experience with Windows server solutions
• Experience in remote user support
• Basic experience in Linux server administration
• Knowledge of server hardware

Terms

• Working week Mon-Fri - 10-19
• Hybrid work format - possibility to work remotely and from the office
• Modern comfortable office in the city center in five minutes from the subway.
• Education and training paid for by the company.
• Team building and corporate.
• Opportunity for career growth.
• li>ZP — 800-1000 (according to the results of the interview), bonuses according to the results of the work