Technical support specialist in Finansoviy personal

An international company, one of the leaders in the IT equipment and software service, announces a competition for the vacancy " Technical support specialist".

Responsibilities:

• receiving requests from customers/users, determining the causes of the problem from customers, taking measures to solve it, sending requests to the next level of support if necessary;
• entering information into the web application about the problem or request in English;
• tracking the fulfillment of requests from the acceptance of the application to solving the problem within the agreed time;
• informing the client about the solution to the problem.
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Requirements:

• education - higher, partial higher;
• experience in user support is optional mandatory, but desirable;
• basic knowledge of technical support tasks (SLA, priorities, support levels);
• basic knowledge of installing and maintaining MS Windows operating systems, knowledge of MS Office applications at the level of an experienced user;
• basic skills of working with a computer network;< /li>
• solving simple technical issues;
• knowledge of the English language at an intermediate level and above;
< li style="font-weight: 400">communicability, attentiveness, responsibility.

Working conditions:

• working hours: MON-FRI, 9:00-18:00;
• official registration from the first day of work;
• the company conducts employee training;
• salary during the trial period 20,000 UAH, after the trial period 25,000 UAH;
• trial period 3 months;
• place of work - Kyiv, office near Arsenalna metro station.