Technical support specialist in VoIPTime

The VoIPTime company provides services in the field of telecommunications, optimization of business processes. The main product is the VoIPTime Contact Center solution, an in-house development that takes into account the latest trends and customer needs. The solution can be found in more detail on the website www.voiptime.net. We are looking for a technical support specialist with or without experience in IT. Duties: Support and support of customers in chats and through the HelpDesk system. and resolution of conflict situationsProcessing of basic customer requestsAnalysis of customer requests, communication regarding their solutionRequirements: Experience working with Linux/BSD and similar systemsKnowledge of network technologiesExperience working with active equipmentCommunication, ability to communicate with people (required)Competent written languageDesire to learn and develop in ITWhat we offer:Official employment;St vka + bonus after-hours earnings; Stable and interesting work in a comfortable office in Lviv; Possible partially hybrid work from home; 8-hour work day and 5-day work week (flexible schedule possible); Paid vacation - 24 calendar days per year; Paid sick leave - 10 calendar days per year. Many complex and creative tasks; Opportunity for professional development; Positive and friendly atmosphere. If you are interested, please send your resume.