Technical support specialist in Mindy Teams

Our client MacPaw ( https://macpaw.com/ ), a Ukrainian software development company that creates and distributes applications for macOS and iOS, is looking for a technical support specialist to join the team of professionals. The company is a leader in this field, and its products are admired by more than 30 million users worldwide. In addition, MacPaw has high patriotic values, so their priority is the employment of Ukrainians. Schedule: Mon – Sun, 10:00–19:00 We offer:- Decent remuneration, $;- Medical insurance after successful completion of the trial period;- Budget trainings, courses and training; - Ability to work on corporate Mac equipment; - 20 days of paid vacation, paid sick leave; - Registration as a private entrepreneur (FOP); - Ability to work remotely or in a convenient coworking space; Duties include: - Polite and to respond to customer requests in a timely manner (B2C); - to resolve 2nd and 3rd level cases, support on technical issues; - to cooperate with development and QA teams to solve customer problems; - to supplement the Knowledge Base and the FAQ section on the company website; - to analyze requests customers and draw conclusions for further improvement; You are our ideal candidate if:- Your English B2-C1 (written);- You have experience as a Customer Support Specialist;- You have skills such as problem solving, stress resistance, active listening and attention to details; as well as such qualities as respect, empathy and a calm nature; - You have worked with various CRM systems; Your advantages will be: - Experience with Mac and Windows OS; - Experience as a product support manager; - Experience with such CRM systems as Hubspot and Intercom; Our company, Mindy Teams, is proud to work with such an outstanding product IT company. Take advantage of this great opportunity to join the MacPaw team!