Technical support specialist (1 line) in NovaPay

Financial company "NovaPay" (group of companies "Nova Poshta") in connection with the expansion of the staff announces a competition for the vacancy "Technical support specialist" Requirements: Work experience from 1 year Understanding of the principles of processing requests in the service desk system Understanding of the principles of interaction of information systems General understanding of the client - server architecture Main tasks: reception and processing of requests through the Service-Desk system initial consultation and processing of requests categorization of requests and processing of the first line provision of consultations in chats and communication channels regarding software analysis of causes and elimination of consequences of incidents and problems related to incorrect work of software solving non-standard situational consultations for employees on the use of software, interaction with support lines for further resolution of requests, support for business process documentation. We offer: work in an innovative company in the FinTech segment, the opportunity to work remotely, medical insurance, English language courses, a mentoring program and support for each new employee, the opportunity to show your talents (we value creative initiative and support it)