Technical support service specialist, aircraft manager in Elevate Talent partners

We are looking for a technical support specialist (airline manager). Our client is the first airline consolidator in Ukraine, which collected the best offers from the world's largest airline agencies. Requirements: Experience working with airline tickets from 1 year. Mandatory knowledge of one of the GDS systems at an expert level (Galileo is a priority). Expert level — issuing tickets, processing additional services, exchanges of any complexity, returns, processing queues. Knowledge of airline policies, including INVOL. Understanding of the mechanics of working with return requests via BSP-link. Knowledge of other GDS systems at the basic level will be a plus Knowledge of the mechanics of working in the direct channels of airlines (SPRK, LOT booking tool, BA portal and others) will be a plus. English B1 and above. The ability to work both in a team and to make decisions independently. Customer-oriented and determined to provide the best service. Ability to learn quickly and process large amounts of information. Process flight cancellations and changes. Solve user problems in the process of communication with airlines. Monitor product checkout problems and proactively help solve them. Conditions: Work schedule for the first month of onboarding — weekdays from 10 a.m. to 7 p.m. The main shift schedule is 2/1, from 8:00 a.m. to 16:00 and from 16:00 to 00:00. Night shifts are possible once every 7-14 days.